Returns and Exchanges
If, for any reason, you wish to return or exchange your purchased items, please contact us with your order number and you will receive a return address. Items must be returned within 2 weeks from delivery date. Once the items are returned to us in their original condition (including packaging), you will receive a refund. Please note, an item can only be returned if in its original, unused, unworn, unwashed, undamaged condition and it must not show any marks of use. If the item to be returned fails to meet all of the conditions stated, the return will not be accepted and therefore the refund will not be issued. We appreciate your understanding.
Shipping charges are non refundable. Any shipping or transport charges (both return and exchange) will not be returned. For any amount, the value of the new shipment falls within the buyer's responsibility.
Please note, some items are not eligible for return: items that are either customised, bespoke or made to order to a specific size are considered final sale, unless defective. Products on sale, as well as other items purchased with a discount are also considered final sale.
If you are not sure about your ring size, please see our Size Guide or contact us directly for our specialised support, we are always happy to help you: firstname.lastname@example.org
Please check your size carefully before ordering by referring to our ring size chart. If you are unsure of your ring size, you can get your fingers sized at most local jewellery stores.
For any questions regarding repair and maintenance, you should contact email@example.com
Production & Shipping times
We have a limited ready-to-ship stock for you due to our sustainable approach to production. Therefore we have a made-to-order policy in most of the items. After you place your order in our shop, items will go into production and you can expect it to be shipped from our studio within 7-10 business days from the date your order was placed.
If you need your jewellery shipped sooner, please, don’t hesitate to contact us, as we will try our best to respond to your request, according to the amount of orders we might be dealing with at the time of the order. Each piece of jewellery comes packed in our signature boxes, sustainably produced with elements made out of food waste.
When a product is “sold out”, we are waiting on supplies but we will be back soon, so please leave your email and product reference on the contact page, so we can notify you when it's made available again.
Make sure you write your address correctly, once the order has been dispatched we are unable to change the delivery address. Delivery of the goods to the customer is carried out by third-party providers. The delivery costs vary according to the delivery destination, please see shipping fees on checkout.
National Shipping (Portugal) with CTT Registered Mail (48h average delivery time), the cost will be presented on checkout.
We do Worldwide International Shipping through UPS (24h-72h average delivery time), please see the available services and prices available at the checkout page. If you don’t find your destination at the checkout please send an email to firstname.lastname@example.org
Please be aware that VAT(23%) is included only on the final price for EU countries.
These are only shipping estimates and esquivel. will not be responsible for unforeseen situations. Import duties, taxes and charges are not included in the item price or shipping charges. Please read our Import regulations and Duty policy on Terms and Conditions.
For returns or exchanges shipping please see Returns and Exchanges Policy.
esquivel. operates Monday to Friday (bank holidays not included).