Shipping times
Most of our pieces are ready for fast delivery (1-5 working days).
Personalised and Custom Rings
For personalised pieces and custom ring sizes, we have a made-to-order policy - after you place your order in our shop, items will go into production and you can expect it to be shipped from our studio within 7-10 business days from the date your order was placed.
If you need your jewellery shipped sooner, please, don’t hesitate to contact us, as we will try our best to respond to your request, according to the amount of orders we might be dealing with at the time of the order. We will always be available to resolve any issue and streamline the entire ordering process.Every piece comes in esquivel.’s signature packaging, made from recycled and recyclable materials, mostly cardboard. Every piece can be gift wrapped too, leave your message on checkout.
"Sold Out Products"
Our pieces are made in small limited editions. Some designs are restocked, others sell out for good. Leave your email on the contact page and we’ll let you know if a piece comes back.
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Returns and Exchanges
If, for any reason, you wish to return or exchange your purchased items, please contact us with your order number and you will receive a return address. Items must be returned within 30 days from delivery date. Once the items are returned to us in their original condition (including packaging), you will receive a refund. Please note, an item can only be returned if in its original, unused, unworn, unwashed, undamaged condition and it must not show any marks of use. If the item to be returned fails to meet all of the conditions stated, the return will not be accepted and therefore the refund will not be issued. We appreciate your understanding.
As we are an independent small business, shipping charges for returns and exchanges are non refundable if you're out of Portugal. Any shipping or transport charges (both return and exchange) will not be returned. For any amount, the value of the new shipment falls within the buyer's responsibility. Returns must be sent from the same client's invoice address.
Please note that personalised items and custom made rings are not eligible for return, these items are considered final sale, unless defective or if your size is within standard S,M,L sizes.
If you are not sure about your ring size, please see our Size Guide or contact us directly for our specialised support, we are always happy to help you: info@esquiveljewellery.com
Please check your size carefully before ordering by referring to our ring size chart. If you are unsure of your ring size, you can get your fingers sized at most local jewellery stores.
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Repairs
Our jewellery have a 1 year guarantee for maintenance and cleaning. Maintenance is free, unless it shows signs of poor care/neglect or misuse. Please keep your receipt with you so we can confirm your order date. For any questions regarding repair and maintenance, you should contact info@esquiveljewellery.com
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Shipping
Make sure you write your address correctly, once the order has been dispatched we are unable to change the delivery address. Delivery of the goods to the customer is carried out by third-party providers. The delivery costs vary according to the delivery destination, please see shipping fees on checkout.
National Shipping (Portugal)
CTT – Tracked (1–2 business days): €5.20
FREE on orders from €150
Pick-up at our Lisbon store (Rua Nova de São Mamede 11, Príncipe Real): FREE
International Shipping
We ship with CTT and UPS. All shipments are tracked. Prices and available services are shown at checkout. If you can’t find your country at checkout, please email info@esquiveljewellery.com
Please note that VAT (23%) is included in the final price only for EU countries. Orders shipped outside the EU may be subject to import duties and taxes, which are the customer’s responsibility.
EU – Zone 1: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain, Sweden
CTT Express – Tracked (3–5 business days): €15
UPS Express – Tracked (1–2 business days): €25
FREE CTT shipping on orders from €200 (5–8 business days)
EU – Zone 2: Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
CTT Express – Tracked (3–5 business days): €17
FREE CTT shipping on orders from €200 (5–8 business days)
United Kingdom & Gibraltar
CTT Express – Tracked (3–5 business days): €14.50
UPS Express – Tracked (1–2 business days): €32
FREE CTT shipping on orders from £250 (5–8 business days)
United States
CTT – Tracked (5–14 business days): €47
UPS Express – Tracked (3–5 business days): €60
Canada
CTT – Tracked (5–14 business days): €29
UPS Express – Tracked (3–5 business days): €60
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esquivel. will not be responsible for unforeseen situations. Import duties, taxes and charges are not included in the item price or shipping charges. Please read our Import regulations and Duty policy on Terms and Conditions.
esquivel. operates Monday to Friday (bank holidays not included).